News and blog posts from our students and faculty

Service and System Design Toolkit

Wednesday, December 22nd, 2010 | Posted by Jon Kolko

As a closing project for IDSE202 System, Service and Interaction Design, students worked together to create a design toolkit. Through example, they present a view of:

  • touchpoints
  • customer journey mapping
  • AEIOU (Activities, Environments, Interactions, Objects, and Users)
  • human factors
  • product platform
  • product lifecycle
  • design checklist
  • overall ecosystem

Most importantly, they do it in a fabulously accessible manner. Check out the whole thing here.

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