As a closing project for IDSE202 System, Service and Interaction Design, students worked together to create a design toolkit. Through example, they present a view of:
- touchpoints
- customer journey mapping
- AEIOU (Activities, Environments, Interactions, Objects, and Users)
- human factors
- product platform
- product lifecycle
- design checklist
- overall ecosystem
Most importantly, they do it in a fabulously accessible manner. Check out the whole thing here.
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