Everyone gets presented with different issues every day. There is a multitude of approaches on how to tackle those problems. In the readings that we had the last couple weeks for theory class we discussed the relationship between problems and design.
As an overview design has always attempted to provide solution for problems. The best illustration of this is in industrial design in which a physical product is produced in attempt to solve a problem. Often this can cause a solution for a problem but it also may cause more problems than expected. All four of the authors provide insights on how to define problems, methods on dealing with problems, warnings of individual assumptions on problem solutions, and the importance of being able to teach design theory.
For many individuals the process of problem solving relies on a similar process of heuristic techniques. This process is best illustrated by Tversky and Kahneman. They point out that people generally lean on heuristics to solve problems. By relying on heuristics will influence major issues to arise because of the generalities from the process. Too many assumptions are interpreted into actual fact with heuristics. This can be generated from things such as stereotypes to familiarity that jeopardizes data.
A preventive way to overcome falling victim to the problem solving process is using strategy, tactic, and mechanism. The goal overall is come up with insights that provide the solution or a new strategy to rework the problem. This process is extremely beneficial especially when faced with an ill structured problem. These are problem that are can be infinite and difficult to understand. Computers cannot solve these problems and it takes a human understanding to be able to improvise these tactics for insights.
I find this process important to take forward with me in any career. No matter what it is that I am faced with there will always be options to try and find solutions to issues that come up. The important thing is not only to be able to have the knowhow to tackle problems of any kind, but to also be able to teach it. By educating it is the only possible method into communicating back the information that has been learned from the problem.
The linear chart below depicts each author in how I see their specific contribution to the analysis of problems. My take away from the readings was that there was a pattern that could be iterated on but begins with Herb Simon. 1. Define what type of problem it is (ILL or Well Structure) 2. Detail the process to ensure that heuristics are left out. 3. Breakdown tactics to promote sudden insights. 4. Educate to form communication.No Comments »