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The Spectrum Project Update 7: Testing, Testing, 1, 2, 3…

Saturday, February 22nd, 2014 | Posted by Chelsea Hostetter

As my design partner Alex explained in his blog post, from CoffeeRoulette was born Queery, a service exclusively for the trans* and gender variant community for pairing people together for safe, one-on-one interactions with one another within a curated community.

When we last left you, we were going to test our wireframes with users—so far, we have tested three users and plan to test another two users by Sunday, and write up a full report by then.

The response has been extremely encouraging. “Where were you six months ago when I moved to Austin!?” said one of our participants while pointing at our wireframes. “You need to make this, invent a time machine, and then give me it.”

Our preliminary tests have also unearthed some usability issues of our wireframes—the confirmation screen for the application after the meeting has been set is unclear, and some of the icons on our navigation bar were not clear enough to convey meaning.

We have since updated our wireframes to not include the navigation bar, and to instead, have an easy, one-at-a-time flow that prevents the user from doing too many things at once. In our new organization, we will have singular flows where a user sets up a meeting, has reminders for that meeting, and only until they complete a meeting and rate the meeting will they be able to set up a new meeting.

Additionally, Alex and I have started asking the hard questions in terms of edge cases:

  • What if someone feels uncomfortable or unsafe during the meeting, how can we stop it?
  • How will we be able to monetize this service to pay for itself and keep it going for the community?
  • How do we pitch this idea to coffee shops, and how do we get more coffee shops involved in trans*issues?
  • What happens if someone who is not supposed to receive an invite is sent an invite (through a mis-typed e-mail address, for example)?

Before our presentation next Saturday, we want to think about these questions and more while we continue to refine our wireframes this week.

We’re also getting fired up for our own reasons—because both Alex and I are cisgendered, we get asked a lot by others, “Why make an application for the trans* community when you are not trans* yourself?”

We will never be able to fully understand the struggles of someone who is going through transition. What I can understand is the anxiety I feel when I walk into a new place with new people, and now I am suddenly expected to walk around to everyone and introduce myself, with no knowledge of how the conversation is going to go. I can understand wanting to stay online with my friends, as I have done that for years and years, only meeting my internet friends once in a while if I had money. I can understand the pain and awkwardness of a conversation going south.

I get giddy thinking about the folks who we have talked to and who are interested meeting one another and hitting it off. I trust that with the right advisors and with the support of the trans* community, we will be able to build something that the community can take over from us and call it their own.

Again, Alex and I are continually thankful for the folks who have been testing our wireframes, providing us feedback, and guiding us on the way to Queery. We’ll see you for a final blog post next week.

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