myAT&T Mobile App Redesign – Feature Brief

If you’ve been following along you’re familiar that we are approaching the end of our myAT&T mobile app redesign. During this time a significant amount of work has been done and can feel overwhelming reflecting on what exactly has been done. This is where the benefit of a feature brief comes into play.

A design strategy feature brief is a stand-alone document that condenses the design process into a digestible format. To accomplish this, this document includes:

1. Behavioral insights and principles associated
2. High-level value promise
3. Capabilities and the features associated
4. High-level roadmap

Behavioral insights are derived from research and help shape what the product will become by evolving insights into design principles. My behavioral insights and principles are as follows:

1. Customers use a “set it and forget it” mentality when it comes to managing their mobile phone account. Therefore, Instead of trying to do everything involved in managing a mobile phone account, our product should focus on bringing the highest valued features into a simplified experience.
2. Customers are primarily interested in viewing their current data usage compared to their data plan limits. Therefore, Our product should give quick and easy access to current data usage in an easy to digest visualization.
3. Customers expect a familiar and smooth experience when managing their mobile phone account, especially from their phone. Our product should use standard navigation and patterns that are already familiar to a user.

A value promise is a succinct statement that is further derived from the design principles created from research. This statement is formatted in a way that paints a clear picture of the primary intentions of the designed experience. It is also used to measure if the product was in fact successful when compared to those intentions. My value promise:

We promise to provide personalized value while creating a streamlined and familiar experience.

Next in the feature brief are detailed capabilities of the product. The capabilities will typically include what value the capability provide the user, the features involved to create this value, and one or two visual screens to show how the value and features manifest within the design. Below is an example of my data plan capability.


Capability - Data Plan 1

Capability - Data Plan 2

The last section of the feature brief includes a roadmap very similar to what was created previously. The difference is that the roadmap included in the feature brief is displayed at a higher-level eliminating specific dates or timelines. It should be relative, not absolute. The reasoning for this is that it could potentially create unrealistic promises that may not be fully realized at this point.

Roadmap v1.0

The feature brief is a valuable stand-alone document that is able to give a brief summary of the most important aspects of the product being created, without having to be there to explain anything. You may view my feature brief in full in the link below:

myAT&T Mobile App Redesign – Feature Brief

If you would like to review the entire process involved redesigning the myAT&T mobile experience you may use the following links:

Redesigning myAT&T – Storyboard Flows
Redesigning myAT&T – Sketches to Digital Wireframes and User Testing
Evaluation my myAT&T Mobile Redesign
Making myAT&T Designs a Reality – Part 1
Making myAT&T Designs a Reality – Part 2, Roadmapping
myAT&T Mobile App Redesign – Feature Brief