AC4D Design Workshop at Federal Reserve Board’s Community Leaders Forum
On November 27, AC4D alum Eric Boggs and Jonathan Lewis led a workshop at Federal Reserve Board of Governors’ Community Leaders Forum (CLF). CLF is an annual two-day forum that brings together 35-40 emerging leaders from the federal government, state government, credit unions, banks, and nonprofits, who all focus in some capacity on credit needs for low-income communities. Austin Center for Design was invited to create a half-day workshop for CLF to introduce participants to creative problem solving strategies that emphasize divergent thinking, empathy building, and visual communication, in order to drive future product, service, or system innovation.
Eric Boggs and Jonathan Lewis designed and led the three and a half hour workshop which included both presentations and break-out activities. After introducing design thinking, divergent thinking and empathy as concepts, Boggs and Lewis led three hands-on activities:
Affinity Diagramming: Participants wrote down what questions and problems they are focused on in their own work, and created affinity diagrams to find common group with other participants of diverse backgrounds and jobs. This led to small group discussions, facilitated connections, and ultimately provided organization for subsequent activities.
Participatory Design Canvas: To prompt stories and emotions, participants created a participatory design canvas. This served as a tactical example on how to build empathy with a participant and highlighted the importance of recognition over recall through the use of word and image stimulus.
Journey Mapping: To start breaking down stories and problems visually, over time, and in sequence, participants created journey maps to shed light on opportunity moments for a designed intervention.
“Overall the audience was very engaged and receptive to what we covered,” said Boggs. “Presenting these topics and methods in such short order sparked conversation around models for workshops or longer term engagements with designers in communities in order to foster change as opposed to a “fly in, fly out” type of workshop or engagement.”
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