Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management.
Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.
Information on filing a complaint with TWC can be found on TWC's Career Schools and Colleges Website at http://www.texasworkforce.org/careerschoolstudents.
As a student, it is your responsibility to:
Cancellation and Refund Policy, for 1 Year Seminar. If a course is cancelled before the course has begun, the student will receive a full refund of that course fee (approximately $727.27). If a course is cancelled during a quarter, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the course after the effective date of termination bears to the total number of hours in the course.
Cancellation and Refund Policy, for 10 day Seminars. If the seminar is cancelled before it has begun, the student will receive a full refund of that fee ($10,000.00). If a seminar is cancelled during the 10 day period, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of seminar hours remaining in the seminar after the effective date of termination bears to the total number of hours in the seminar.
Additional terms, for all courses and seminars.
If a student enrolls in the Austin Center for Design, pays for tuition in full (as is required), and then seeks a refund, the following policies apply:
The following describes the refund policy for students called to active military service. A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:
Enrollment Agreement. In order to successfully enroll in the Austin Center for Design, a student must sign an enrollment agreement. No students will be permitted to take courses at The Center prior to signing this agreement.
Attendance Policy. Austin Center for Design recognizes the necessity of each class period, and therefore assumes students will attend all classes held, and will arrive on time for class. The following policy describes attendance:
Student Conduct Policy. Austin Center for Design recognizes its students as responsible and dedicated men and women. An integral part of their career and professional development is the expectation that they conduct themselves during the education process in the same manner as will be expected in all employment situations. As members of Austin Center for Design community, students have responsibilities and duties commensurate with their rights and privileges. In this policy, Austin Center for Design provides guidance to students regarding those standards of student conduct and behavior that it considers essential to its educational mission. This policy also provides guidance regarding the types of conduct that infringe upon the fulfillment of Austin Center for Design's mission. Any student who is found to have violated the student conduct policy is subject to disciplinary sanctions up to and including suspension or permanent dismissal, as further described below.
The following is a list of behaviors that violate Austin Center for Design Student Conduct Policy; although not exhaustive, this list provides examples of unacceptable student behaviors.
Although not exhaustive, the following list represents the types of sanctions that may be imposed upon any student or student organization found to have violated the student conduct policy:
Anti-Hazing Policy. Hazing involving Austin Center for Design students or student groups is strictly prohibited. Hazing is defined as any action or situation that recklessly or intentionally endangers the mental or physical health or safety of a student for the purpose of initiation or admission into or affiliation with any club or organization operating under the sanction of an institution of higher education. For purposes of this definition, any activity as described in this definition that the initiation or admission into or affiliation with a club or organization is directly or indirectly conditioned shall be presumed to be "forced" activity, the willingness of an individual to participate in such activity notwithstanding. This policy is applicable to all students and members of a student club or organization at Austin Center for Design. Every student and member of a student club or organization is responsible for complying with this policy. Individuals and/or student clubs that force, require, and/or endorse violations will be held directly responsible through the Center's student conduct process and if appropriate, through local authorities, which may pursue criminal action. Students who wish to make a complaint under this policy should contact the Dean of Academic Affairs. The negligence or consent of a student or any assumption of risk by the student is not a defense to an action brought pursuant to this policy. Student club activities or programs must not interfere with the rights and activities of others and should always reflect the best interests of the members of the organization it represents and the Center community as a whole. In all cases of alleged violations of this policy, faculty and staff advisors and the national/international headquarters, if applicable, of any organization will be notified.
Non Discrimination Policy. Austin Center for Design admits students of any race, color, national origin, and ethnic origin to all rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national origin, and ethnic origin in administration of its education policies, admission policies, scholarship and loan programs, and athletic and other school-administered programs.
Sexual Harrasment Policy. The Center is committed to providing a workplace and education programs and activities for employees, faculty students and applicants for admission that are free from sexual harassment. Sexual harassment in any manner or form is expressly prohibited. All claims of sexual harassment will be promptly and thoroughly investigated, and appropriate action taken, based on the results of the investigation. Within The Center, a supervisor, faculty member, or administrator who uses implicit or explicit coercive sexual behavior to control, influence, or affect the career, salary, or job of an employee or student is engaging in sexual harassment. Similarly, an employee of The Center who acts in this manner in the process of conducting Center business is engaging in sexual harassment. In addition, any faculty, staff or administrator who participates in the deliberate or repeated unsolicited verbal comments, gestures, or physical contact of a sexual nature, which is unwelcome and/or interferes with the work productivity of an employee or academic performance of a student, is also engaging in sexual harassment. Employees, students, or other individuals who feel that they have been sexually harassed have several ways to make their concerns known. In some instances, bringing the offensive behavior to the attention of the person engaging in the conduct is all that is necessary to solve the existing or potential problem. Students who feel that they have been sexually harassed should bring their concerns to the Director. All information disclosed will be kept as confidential as possible, but some disclosure to those who need to know or for purposes of investigation may be necessary. Regardless of the method of resolution, a person who initiates a sexual harassment complaint will not be the subject of coercion, intimidation, retaliation or discrimination, nor will the initiation of the complaint affect employment, compensation, or work assignments for employees, or grades, class section, or other matters for students. All levels of administration and management are responsible for implementing this policy and helping to create an environment free of sexual harassment. A complaint of sexual harassment will be thoroughly investigated to determine validity. If the complaint is determined to be valid, disciplinary action will be taken up to discharge of an employee or expulsion of a student.
Student Grievance/Complaint Policy. In the event of a student complaint, the student should first begin with the faculty or staff member involved. If the concern cannot be resolved or is of such a nature the student is not comfortable discussing it with the party involved, the proper channel would be to go to the individual's supervisor. If the concern cannot be resolved with the supervisor, then, as a next step the proper channel would be to go to the Director.
At this step, the student should submit his/her complaint, and any supporting documentation, in writing and request an appointment where they may follow up on their specific issue.
FERPA. The Family Educational Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.
At the postsecondary level, parents have no inherent rights to inspect their son's or daughter's education records. Directory information about a student may be released, provided that the student has not requested that it remain confidential. Nondirectory information may be released with the written consent of the student. For more information, please see the U.S. Department of Education's FERPA information at http://www.ed.gov/policy/gen/guid/fpco/index.html or the registrar's FERPA website at http://www.utexas.edu/student/registrar/ferpa/.
Contact the Texas Workforce Commission for the purpose of complaints, at:
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 104-T
Austin, Texas 78778-0001