Product: a tool to assist advisors of post-traditional college students broach the topics of self-advocacy and social and emotional learning. Our tool is a questionnaire that optimizes the short time advisors have with their students, making sure that the sensitive root causes of problems are the center of the conversation.
Team: Cristina Suazo, Zev Powell & Adam Niederprum
- Recruited pilot participants
Huzzah! We’ve recruited two organizations who are excited to pilot our product. It’s looking like 5-6 advisors will use our product during their meetings for the next two weeks. We have 2 other advisors each from different organizations who are interested. Even when organizations cannot pilot, due to implementation friction, we’ve still been getting rich data because of their reaction.
- Created pilot
The goal of a pilot is to let the intended user experience the products core value in an unsupervised.
For our pilot, we created two parts. Click on the link for a preview!
- 1) questionnaire for a student
- 2) a report for advisors to see the student’s response.
We are cobbling together this pilot using typeform and google sheet; it’s important to use pre-existing resources and not overbuild. We had to tailor the questions a bit for different organizations.
- Create Demo video
We’re in production of a simple demo video. The purpose is two-fold: share our concept with any interested organization in a quick & digestible format. Also, it can serve as a mini tutorial of the pilot so advisors using the product will have clear expectations on what it will require of them. Encourage buy-in of both the organization and the pilot participants.
- Create an MVP (minimum viable product)
We’ve created three different types of MVP to validate three different questions:
- VIDEO DEMO “Do advisors have a need for this product.” Show stakeholders and users the demo and based on their reaction, validate or invalidate the concept.
- DATA ANALYSIS “Can advisors use this?” Show an advisor real responses from their students. Test if the responses are useful, and if it prompts an advisor to reach out to a student who might be struggling.
- PILOT IN REAL ADVISING SESSION “Can advisors use it and it works?” The pilot used in context. Test if using the tool resulted in a conversation around a student’s personal life.
- Created key research questions
We established the unvalidated assumptions, then determine the questions and metrics to test product and validate its feasibility. Here are the key questions we will need to be answered from the pilot or MVP
- Did any student’s response use language that, characteristically, is vulnerable and open?
- Based on the student’s response, would advisor be compelled to intervene?
- During a meeting, did conversation around personal life happen?
- Was it more in-depth than previous meetings with the same student?
- Did the conversation lead to clarity on the “root cause” of an issue?
- Collect Data. Student responses will start to roll in. We need to capture not only the students response but also document the advisor’s experience and reaction. To do this, the advisor will take brief notes about the meeting and also we will follow up with a debrief call to probe deeper on the value of the product.
- Synthesis- Analyze the student’s response and the outcome of the meeting. Take metrics. Create insights.
- Finalize and send demo video. Recruiting feels like fishing. Sending this demo video is a quick simple method to “bait” organizations and pique their interest.
How you can help
- Watch our demo and give feedback. If you are interested in seeing our demo please follow this link. We want to know your initial reaction and feedback
- Connect us with professionals in the space of CRM systems (Customer Relationship Management).