Contextual Inquiry is a research method that has researchers interact with people wherever it is that they live, work, and play. This method yields rich qualitative data that can be very difficult to access using some other methods, such as a traditional interview. Our research is focused on Personal Finance. In particular, we’re hoping to understand what it’s like for families with limited income to handle banking and financial management.
Our Research Plan
is the guide we will use in finding participants and carrying out contextual inquiry with them. This plan is a framework that helps us determine what it is that’s important to observe and ask about when interacting with participants.