News and blog posts from our students and faculty

Category Archives: Design Education

Presenting the Graduating Class of 2013

Please join me in congratulating Austin Center for Design’s graduating class. These students have completed thirty-two weeks of intense training, reflection, and creative production. The results of their effort are five companies, each founded around principles of social entrepreneurship: these companies generate revenue, and simultaneously drive social impact, pursuing a humanitarian theory of change. The companies, and their founders, are presented below:

Ad@pt, founded by Melissa Chapman and Willy Morgan
Ad@pt provides illustrated adoption timelines, which are designed to give families a bite-size, digestable glance at all of the adoption options. This way, when a family calls an adoption agency, they feel informed and in control. Our product hosts and helps manage digital copies of the adoption paperwork throughout the process so that, in the end, families have an easy-to-access and secure access to this important content on their mobile devices.

Spoak, founded by Callie Thompson, Eli Robinson, and Dave Gottlieb
Spoak is an app that evokes audio stories based on personal photos of artifacts, people, places and events. Transform memories into dynamic stories. Invite family and friends to record their own versions and bring shared history to life.

CareWell, founded by Eric Boggs and Chuck Hildebrand
Other caregiving task management systems are little more than bandaids. They fail to connect caregivers with long-term, motivated helpers. They fail to address the fundamental fear, anxiety, grief and guilt that are a natural part of caregiving. CareWell offers practical and emotional relief for people who are helping an ailing or aging loved one. It equips caregivers with powerful delegation and task management tools to tame overwhelming logistics of caregiving. It also addresses issues of fear, isolation, burn out and guilt through stress-free recruiting of motivated helpers, planning guides and ‘system at a glance’ tools.

Kites and Ladders, founded by Bethany Stolle and Jesse Jack
Kites and Ladders allows families with autistic children to negotiate this communication gap with a shared visual communication system. Our product includes a wearable biometric sensor for tracking emotional state, a camera app for the child to visually express their point of view, and a photo editing app that allows the child to customize photos and share them with a private network of family and caregivers.

Bring Up, founded by Will Mederski and Kevin McCann
By sending parents SMS text messages with classroom highlights each night, bringup gives parents insight into the school day so they may have meaningful conversations with their children anywhere. bringup builds a bridge between the classroom and home.

Congratulations to all eleven of our graduates. We’re extremely proud of you!

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Is the Design Movement Commoditizing Engineers?

Just about every news outlet has written about the importance of Science, Technology Engineering and Math (STEM) education recently. Businesses report that they cannot find enough engineers domestically and advocate for greater STEM education in middle and high schools. Many believe that the US is losing its competitive edge and cite the lack of skilled engineers and scientists. Even President Obama has said that improving STEM education is one of his top priorities.

Beginning a half century ago, scientists and engineers were credited for doing amazing things at the time. They put a man on the moon, invented the pacemaker, and put a calculator in our pockets. Society regarded engineering as a highly respected profession. They were truly changing the world through their own research, hypotheses, and personal competitive motivation. Engineers in a corporation were responsible making products and discovering new applications for technology.

In high school, I enjoyed and excelled in my science and math classes. No one was surprised in 2005 that I graduated college with an engineering degree, much like about 60,000 others in the US. I believe I represented the ideal STEM graduate: I enjoyed math and science at a young age, pushed myself in high school, studied electrical engineering and graduated with an employment offer. On paper, I am part of the solution, but realistically I’m part of the problem. 8 years later I’m not an engineer, and never want to be again. Roughly one half of Americans with engineering degrees do not work as an engineer. If there is such a shortage of engineers, why aren’t these seemingly qualified people taking those jobs?

My short engineering career was spent creating circuits and software to meet the specifications in a product requirement document. I was lucky enough to work in an industry I love, and for an employer which gave me some freedom to visit customers and make product decisions outside of my job description. Unfortunately such freedoms are rare in many companies. Now days, most engineers are kept in offices far away from customers, they work to build the product which the marketers and designers define. I realized this after two years as an engineer, and re-enrolled in school so I could have more influence over product creation and definition.

Marketing departments increasingly carry much of the responsibility to define new products. R&D or more specifically the engineers, who were once the competitive edge and pulse of a company are now just an expense line item on the income statement. (It’s interesting to notice that R&D, Research and Design now refers to technical personnel and expenses, while actual product research and design increasingly happens in the marketing department.)

Design is becoming the new competitive advantage which companies are investing in. My experience here at AC4D has been life changing, and I’m excited to rejoin the workforce as a designer. I’ll get the opportunities to drive change in society, create new products, and apply technology in new way. Oddly, that was the same reason I wanted to be an engineer.

For the past 9 months at AC4D, we learned how to ‘create’ new products and services through generative research, ideation, synthesis and prototyping. But since every designer is not also an electrical, software, industrial and mechanical engineer at the same time, we create product requirement documents, we draft wireframes, and sketch mockups.  We use these artifacts to communicate our intent to someone else with the skills to build make our idea into a reality. (e.g. engineers.)  At AC4D, faculty and a students alike (myself included) will say things like “just find a developer” or “we need a mechanical engineer” in the same way a farmer may say “I need someone to pick these berries” or Apple wants to find the cheapest labor to “just assemble this iPhone.”  Has engineering become a commodity resource?

Within the past few decades America began to outsource labor for textiles, electronics and internal processes among many other things. That’s not surprising as America’s economy is increasingly service based.  Labor and knowledge processes which were once important part of a company became line items on an income statement, just like engineering is now. It’s no surprise that some American companies now either outsource engineering labor, or hire engineers abroad to lower their expenses. If an engineer in the US can follow a specification document or make a webpage look like the wireframe, why can’t an engineer in China or India? Why should a college student in America study a field which is treated as a commodity resource by companies?

To recruit America’s most creative and intelligent students into engineering, we need to redefine engineering as a profession, not push middle school children in to math and science classes. Universities and employers should work together to incorporate design into curriculum and job responsibilities.

Students like myself are attracted to engineering to define and make things, not execute some else’s designs. Let’s add generative research and ideation courses to engineering curriculum and teach engineers how to approach ill-defined problems and service design. Companies should break down the cultural barriers between marketing and engineering. They should include engineers on customer visits, and co-mingle the designers and engineers at the beginning of the new product development cycle. The cultural shift needed to redefine the field of engineering is itself a wicked problem, and I look forward to chipping away at it wherever I may end up next.

Posted in Design Education, Discursive Design, Reflection | Leave a comment

Position Diagram 2: Infographic on Education

This diagram is not meant to tell a story that traditional educational systems are going away.  The purpose of the position diagram to show how innovation currently happening within education can disrupt larger institutions and get them to start thinking outside the box as well.  The opportunities come from design strategy and risk which lead to innovation.  It takes a few leaders to think outside of the traditional ecosystem in order to start to disrupt traditional systems.   In this case education had remained lecture based, top down, and within classrooms for decades.   The creative thinking which leads to innovation allows smaller educational startups with less resources the ability to disrupt the current system and create ripples of impact.

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Position Diagram 2: ISDE 302

Below is the 2nd iteration of Position Digram 2 for ISDE 302. The image is based on a quote from the assigned readings. Using competitive innovation, as opposed to competitive imitation, designers are able to create better products for the end user. Which in turn will result in greater buy in from the users.

 

Posted in Classes, Design Education, Interaction Design, Theory | Leave a comment

Designing for Emotion

In IDSE302: Theory of Interaction Design and Entrepreneurship, professor Chris Risdon asked for a position diagram on the role and importance of technology in the world based on the last few weeks of readings. I used that theme as a jumping off point. In fact, technology, especially computing, is practically inescapable now. In the past, traditional HCI was approached from a positivist, rationalist way. But we now understand how important designing for emotion is, especially if you are trying to create products and services that can create and impact social change. What are some approaches that we can use as designers to account for emotion when building for impact? (Download as PDF)

Designing for Emotion

Posted in Design Education, Reflection, Social Innovation, Theory | Leave a comment

“Now Hiring: The Most Liberal Art” in The Huffington Post

AC4D Director Jon Kolko’s new article Now Hiring: The Most Liberal Art is featured in the Huffington Post:

Employers are demanding a workforce that can engage with complicated, ill-formed problems. Executives want individual contributors that can embrace volatility and unpredictability, while crafting narratives of the future. Brands are realizing success when they try to empathize with — rather than understand — their customers. This — not the production of beautiful things — is what designers do best, and it is the value they bring to organizations. Producing stunning creative output it only a tiny part of what it means to be a designer, yet aesthetics continue to be the only part that we herald as valuable. But it’s these other skills — empathizing, systems thinking, storytelling — that describe a successful career in design.

Read the whole article here.

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The Evolution, Methods, Processes, and Distinct Value of Service Design

Service Design
The emerging focus on user experience will be the key to companies’ success as we move from an industrial to a service-oriented society.  Service Design focuses on the methods and processes of a service from the point of view of the user.  The goal is to make sure that when a client or customer interacts with the service, from branding to customer service to any point of contact, there is room to make the service more useful, efficient, and effective.

How it Differs
As an industrialized society, we have produced too much stuff. This is evidenced by the serious problems we are facing: pollution, global warming, landfills, and water scarcity. Companies have seen design as a means to make products more beautiful and more stylish.  When you look at most types of design, such as graphic, packaging, and branding, the focus and goals are more product driven and based around physical appearance.  What about the intangible areas of design? This is where a customer interacts with a company not in a physical space.  Those are the points where service design can play a role. The companies that are looking at new innovative ways to create an experience through a service are going to excel in the new economy. As we move from a product focused society to service driven economy, companies need to retool and add service design to their entire model.

Methods
Service Design can start to address the entire journey of a customer instead of one isolated piece.  By using the methods of design thinking and service design, companies can gain key insights resulting in new solutions.  Insights come from research and investigation into the customer needs, wants, and behaviors.  This type of behavioral research is different from past forms of quantitative statistical research. What do Woolworth, Syms, Blockbuster, and Lehman Brothers all have in common?  The obvious is that they were all companies that failed in the last five years, but they also missed an opportunity to adapt to a changing economy.  A drastic redesign of their service, such as a service blueprint, could have saved them. Companies need to adapt to the new economy, by focusing on the user first, and creating a “moment of magic”.

Distinct Value
Even though more organizations would benefit from service design, it still finds itself in an uphill battle to become recognized as a strong anchor of an organizations’ design focus. Service designers are currently creating the language and networks that legitimize and empower its future use.

Traditional services such as retail, financial, telecom, and healthcare can benefit from designing a blueprint to look at all of the points of intersection with the customer.  Unlike a physical product, a service unfolds over a period of time through various steps and events. Professional consulting is a great example. The experience begins with learning the problem, defining the problem, creating a framework with which to dive into the problem, and producing a series of deliverables that will be met over a period of time.

Processes
Service design focuses on the whole system, including the customer as well as the staff within an organization, and from the front of the house to back. The company has to take into account all of the players.   In more traditional product driven design, the entire ecosystem or ecology is not as holistic. This is noted in Service Design as an Emerging Field: “Service designers take a deep dive into the ecologies of services, into the world of needs and experience of the users and providers.  They visualize, formulate, and choreograph solutions to problems that do not necessarily exist today; they observe and interpret requirements and behavioral patterns and they transform them into possible future services.”

Based on a study from the UK Design Council “41% of all producing companies regard design as an integral component of their company they found that companies that use design are 200% more successful on the stock market”.

As seen on the Service Design Network, service design has many benefits; service designers

  • help identify areas for improvement.
  • improve the way customers interact with your service
  • redesign spaces so they can be more efficient
  • create wayfinding and better communication tools such as branding

In conclusion, if a company begins to adapt service design into its framework, it can begin to differentiate themselves from its competitors in order to create value.  Companies that provide better services will be ranked more highly by their customers and will build better relationships.   People are expecting more and more from companies and this type of focus will help companies keep up with the demands of their customers.

 

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Wireframes: Version 4: Simplifying the visual and the interaction

For this iteration of files I wanted to simplify the process for the user and in changing things realized that the screen was becoming easier to manipulate. I took off a large amount of text and buttons and complied them into nicer elements that the user is directed to use. I also updated the sign in for social media, which will let the user share their schedules and information from Course Calculator to various sites.

Wireframes: Version 4

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Wireframes: Iteration #3

For the 3rd set of wireframes I worked through a lot of methods for the search system. Some of the feedback I received said that the elements seemed to float about the screen, so I made a sorted effort to make them feel more embedded into the frames. There were a few questions about how to get information on the actual class so I added a few elements to make it easier to get quick access to class synopsis’s.

Click HERE to view the full set of Wireframes.

 

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MindMaps and Wireframes: Putting Puzzle Pieces Together

On the second iteration of wireframes, I decided to take a few steps back. I started with a mind map of all the features of the site that my client wanted. I feel starting with this basic task helped to really work through a lot of potential issues in the beginning. Along with working my ideas out loud I was able to figure out better ways to solve the problem in the beginning. One thing I took from this was something my friend mentioned in conversation, “in interaction design, there is never a right answer, there are good answers, bad answers, and really really great answers. Always strive to get a really great answer”.



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