News and blog posts from our students and faculty

Category Archives: Portfolio

User Centered design gone wrong

This past week we read 3 articles, by three different authors. Jon Kolko’s: Our Misguided Focus on Brand and User Experience A pursuit of a “total user experience” has derailed the creative pursuits of the Fortune 500., Michael Hobbes’: Stop Trying to Save the World Big ideas are destroying international development, and Aneel Karnani’s: Fortune at the Bottom of the Pyramid: A Mirage How the private sector can help alleviate poverty.

In each article I believe that each author was trying to tell the story of how true user centered interaction design went wrong. Whether it be by big business basically creating their own definition for user centered design to appease their unwillingness to change, or as Karnani did, calling out an actual individual name CK Prahalad for trying his hand at user centered design and failing.

I decided to create an infographic artifact to illustrate my take on these three articles.

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Creating the right pilot: Trust your gut, focus on the ideal

This week I waited for my recordable greeting card to come in the mail. Anticipating that the idea was to establish a conversation with individuals, via a pen pal type situation, recording reactions and reflections that were then sent back to the first user, then to another individual to reflect or react to by recording a verbal message.  I would then use contextual inquiry to identify if this back and forth conversation (revolving around the stigma of mental illness) was helpful for the initial user in disseminating the stigma that they had to keep their condition a secret, and to be more comfortable speaking out and owning their condition, because they were at least virtually interacting with others that could identify with their emotional state on a personal level.

Unfortunately, the card did not come in, but during this time of waiting for the card to come in the mail, I was challenged with the opportunity to take a step back and ask if this was really the correct way to pilot my ideal final product. Which is a 2 week trial pack of a mood disorder medication, which included recorded stories of others who have similar conditions and how they deal with emotion, medicaiton, and manage self care. As of now I can only equate my final ideal product to the idea to those voice recorded Hallmark story books, where a child can be told a bedtime story by a loved one who may live across the country.

Yet as I was waiting for my order to come in, to pilot my idea, I had in the back of my mind that this is not the correct pilot, I just felt it in my gut. My ideal end product is actually not necessarily a back and forth conversation as the initial pilot would suggest, but a book of real people with real stories about how they felt and dealt with issues surrounding their life before a diagnosis. Then how they felt and managed getting a diagnosis, being prescribed medication, and how they felt with the idea that they may have to maintain a medication regimen perhaps for the rest of their life.

I did not believe in my first pilot idea, so I went with my gut and started gathering stories, from real people in their own words. That is what I wanted in the first place and admittedly should have spent the past week gathering these stories.

The past being the past it, was time to get to work. I created a script of questions and recruited 2 individuals to interview and record in order to deliver these stories to someone who may be hesitant to seek help, whether by stigma or general fear of a diagnosis that required them to potentially take a medication that helped them reach self-care in the long term, possibly for the rest of their lives.

This is what I did today. Surprisingly people who suffer from a mood disorder (bipolar spectrum or depression) understand what the condition is like and are more than willing to share their own stories if it has the potential to help release the stigma of being the odd man out, or the damaged ones, as well as put them at ease about the idea of having to be medicated in the long term in order to reach the goal in life they seek.

I also learned the importance of getting this information out of the computer and on to the “wall”. The wall being a place where you can visualize your journey and ideas, inspirations and wishes that you can physically look at and see on a daily basis. This allows you to be able to see where you have been, where you are going, and where you want to be. To iterate, and I acknowledge I should have done this sooner. I should have trusted my gut.

Out of respect of the two individuals I will not post the recordings until next week when I am able to edit down to the core ideals I am initially going to pilot, to a new “patient” with the same hope that it will aid in creating a virtual bond with my recorded individuals and their experiences in hopes that the stigma of being judged as the damaged one, as well as the realization that it is ok, and rather normal, often rather necessary, to seek aid of a medication regimen is not weird, or uncommon.

My pilot has changed. I now have the necessary stories/tools to relay to someone who may be feeling like they are “not normal”, but being not normal is actually ok with the appropriate treatment. Some of the greatest minds of our time have been “not normal”, and have gone on to make a true effect on changing the world.

I truly was fascinated and inspired by hearing others give their trust and conviction in helping others by revealing their personal information on tape. I appreciate the community that is willing to speak out about 1 in 4 people you may walk past on the streets where you live each day that manage and thrive some sort of mood disorder, but still having a program to not only reflect on their own actions themselves, but also be the crafters of some of the most insightful realizations about the world we live in at the same time.

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Pilot testing phase 1

At this point in the process of product development, we are able now to release a few pilot tests of rough prototypes and monitor the results in order to use the information gathered to make our final product the best user experience it can be.

The hierarchy of what my products realities are that: recovery (or stability) from a mental illness cannot solely depend on medication alone. There also needs to be a support system in place for the patient to guide them through the journey and recognize intervention points when and if the patient is having a rough time or is falling off the path to stability.

This being a hypothesis derived from the last 16 weeks of research (contextual inquiry, interviews, and secondary research) led me to beginning my first pilot, focussing on simplicity and human connection.

Please keep talking
Pilot 1

Value proposition of the pilot is:

Helps an individual connect with other that are “like them” and reduces personal stigma.

The pilot could be something like:

A recordable greeting card that is mailed to an individual newly diagnosed with a “mood disorder”. The card includes a story of an individuals experiences and where that person is in their diagnosis (newly diagnosed individuals will receive stories of how people dealt with hearing their diagnosis, and how they are attempting to manage self care, individuals that are further along in their diagnosis will receive stories from others on how they deal with issues such as the stigma or the diagnosis in everyday life, as well as how they deal with medications and self care).

Inside the card there is a prompt and instructions on how the user can record their own story about how they are dealing with issues surrounding their personal diagnosis. And how to put the card in the pre-posted envelope and mail it back (to me). 

For this pilot I would act as an intermediary and the letter would come to me, which then I would vet and then phase 2 would begin. A back and forth communication between chosen individuals would be under my control for this piloting stage.  

The next person that receives the card would be farther along in their diagnosis, and would be prompted to listen to the recorded story in the card, then record over it with either a positive message on how they identify with the story that was told, or a similar story about themselves.

They would then mail it back to me, I would vet it, and then pass it back to the first user. 

This would continue always with the same first time user, but received back with a different story/reflection from a new individual. Again this would be mailed back to me for the cycle to continue. 

Less like a pen-pal but more like remote group therapy. 

The cycle of mailing back and forth would last at least 4 cycles, and then I would collect feedback from the initial user. 

I would need people who:

Have been newly diagnosed with a mood disorder, have been diagnosed with a mood disorder but are reluctant to seek out a support group, and a group of individuals that are farther along in their recovery.

They would interact with the pilot by:

  • Receiving the package in the mail.
  • Opening the package to find a recordable greeting card with a pre-posted/labeled envelope.
  • Instructions on the front of the card will introduce the narrative they are about to hear and instruct the user on how to play the recorded story of an individual dealing with a point in their diagnosis (content is currently in the works).
  • After listening to the story, the user is instructed to follow the printed instructions, with a prompt to get them started, on how to record their own story about their diagnosis.
  • The user is then instructed to place the card in the pre-posted envelope and mail it back (to me). The user will be aware that I will be vetting the content as I would like to establish a sense of trust that whatever they choose to say will not be judged.
  • After a day or so, the user will receive the same card in the mail with a new message from a different individual and instructed to keep the conversation going (by re-recoding their story, or reaction).

I will use contextual inquiry with the initial user, to establish how they felt about sharing their stories, hearing the stories of others, and if the process was beneficial. I will be testing if the method of the recorded stories at all encouraged the user to go out and speak to real life individuals whether in a group setting or a confidant. This will be my measure of breaking a personal stigma, and establishing a connection with another human through the power of storytelling.

It took a few runs to realize this first pilot (separating the medication aspect from the personal connection breaking stigmas), Some scenario storyboarding and a basic process flow about how this might be realized.

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Congruently, I have been revising the story arch of a 14 day medication trial, processing what content would be on each page, along with imagery, establishing a visual heirachy that both promotes support, and directs the eye to the second component which is the medication (one pill per page).

I am currently in the process of both recruiting the individuals that I would need to successfully test my first pilot, as well as developing the content design that will actually be seen, read, and heard on the first pilot prototype.

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Q3 Summary

After 8 weeks of research, and 8 weeks of prototyping and scenario user testing, I am currently in the process of developing an audible book that brings the compassion of group therapy as well as the encouragement of a medication regimen to individuals living in isolated environments, such as rural West Texas.

This idea has the goal of bringing the voices of individuals who may be suffering the same condition to someone who may not have the resources to talk to anyone about their condition as well as the provide them with a 2 week starter pack of their prescribed medication, with information about that medication as well as intervention moments for the patient to reach out to their health care provider if they are experiencing any negative or positive effects from the medication. Ultimately the goal is to get the new patient confident enough through de-stigmatizing mental illness that they themselves reach out and talk to others, and continue the conversation through their recovery.

Here is a link to a wrap up of the research and prototyping done in quarter 3.

Q3 Wrap Up

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Summit: Ramping up for Piloting

Summit: Process and Next Steps

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About being human…

This week is winding down. There has been, on my end, a lot of interaction with new technologies which I thought I could find some clarity in what I am trying to do. To bring the compassion of group therapy, through a vocal documentation of real people going through symptoms that the user of the book I am making may be going through. Things like introduction to taking medication, side-effects, stigma, and making it through the though times.

In my case, I just want to bring the feeling that mental illness is not uncommon, or weird to those who, say in rural west Texas.

So I did A LOT  of user testing this week. Hacking a Hallmark “talk to me book” was actually a good idea. My users loved it. I loved i, well I hated it and loved it. It served as a good testing tool in bringing the stories of a real humans, with their real voices, inflections, stutterers, all somehow making this thing, this book thing, like a token. Like a virtual companion. It was like turning the pages to different bits and pieces of information told from someone who is not you, but still is like you.

The addition of the human voice makes it for some reason somewhat more real. Yes there will always be a stigma around being open and honest about mental health, that may never change,  but hopefully this will help, one person seeking help for them self to get through that day, a little easier. Bringing the patient self contained technology and not relying on wifi or cell phones is both genius and problematic. You have to look at it from both sides. There is a lot of potential for technical difficulties. But this week is all about the content.

The second part is the medication regimen, this to my advantage had been just a part of everyone that I have user tested lives. From last week you know that the carrot to keeping to the regime is by taking the pill out of the container it is in the user get access to hear the voices talking about the subject that page is addressing.

I am currently working on the content, the layout, the design that make the most sense to the audience I am trying to reach,  and doing user testing along the way.

I am focussing on a 14 day program, focusing on the major pain points of a 2 week program on a new medication.

1. An introduction to the program, and an indication of how the program works, and an introduction to the “cast of characters” that the user will be hearing throughout the journey.

Here are some quick sketches, of Please, Keep Talking.

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These are very rough, as I said more clarity tomorrow. I can say this however, what has resonated as a means to mundane user testing vocabulary has almost captured the essence in which I am trying to give an bring to those who feel they are weird or alone in a vast being of scarceness and isolation to which on occasion I can totally identify with. The next step is to get into illustrator yet, I need to do more sketching I know.

 

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The Trust Engineers: Please, Keep Talking

What am I doing:

Attempting to bring the community of help to those who need it in isolation.

Rural environments severely lack the resources to treat mental illnesses such as depression and bipolar, so I am attempting to make a group therapy and medication regime delivery service. The program (so far) consists of a recordable book of stories, guided by a (recorded) facilitator that explains the program and introduces and welcomes the program to the user.  Each book page includes a longer story series the person can listen to one piece each time they take their medication. Hopefully the larger story is compelling enough that it is a motivator to keep people coming back, to stick with the medication prescribed, while identifying with the storytellers providing the idea that they are are alone, that being different is ok.

This week I have written and re-written the statement above in the attempt to make a succinct 2 sentence description of my service, but have yet to do so. So, in any case, this week I have my semi-nameless recordable book, which I am currently calling “Please Keep Talking”.

I recorded some stories. I took my dissected Hallmark book and covered each page so I could begin to write and record my own story. I ordered electronic recordable equipment from Amazon for later use. I integrated my facilitator script, and recorded stories into my book with a “fake” peel-able blister pack for each pill that will expose the sensor to light and thus trigger the story.

Tomorrow I am testing what I have, by showing it to some folks here in Austin, and then next week (or later this week) getting this book in the hands of a person/s a little closer to the demographic that I am specifically targeting. Perhaps just heading down to Dripping Springs or Wimberley and asking people what they think. The opinion of an individual dealing with a mental illness in a city may be drastically different from someone in a rural or isolated environment. And I NEED to know

Something that might be an iteration for Q4 is the possibility of scrapping the daily series, extending the program to 30 days, and giving access to the full story up front with the “carrot” to refill your prescription and get a new story for the month. This was an insight brought to me by a new friend I have been running ideas by who thought that might be an alternate solution. Basically, keep it simple, and keep it real.

I’ve been interviewing and getting feedback this week about my “thing” from real people with real ideas, even on who and how to test an actual get my prototype in the hands of say a small town pharmacists to hand out to a personal connection, and somehow get feedback on usage and what they thought about content and if the technology worked.

There are a lot of what if’s to my isolated technology. The technology in a box could… get wet and die, it could get stepped on, it could just not work at all. It could also violate HIPPA regulations to which I am currently adamantly researching because that is certainly nothing that I wish to do in any way.

Please, Keep talking – a book of shared stories from people with mental illness, including information about how important medication is and how to deal with side effects and how to get through the tough times, is 99% complete.

Now I just need to see what people who will be using this actually think of this idea. User testing even in this context seems like an odd choice of words, but it is true, and it is research; however I would like to think of more as interaction observation taking vigorous notes on subtleties individuals may not say with their words but with their actions.

And iterate from there…

Please, Keep Talking – a study on the power of narrative/medication with individuals living with a mental illness

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So my new buddy recently shared with with me a quote that he thinks about a lot, about his battle with mental illness and his, well just “being” in society.

That ‘In this life all you have is this moment. Despite all of the stresses and pressures the only thing that matters is this, very, moment. An the best part of life is that by living in this moment you can actually acknowledge and change that person you want to become…”

Personally this sounds very difficult because I am always thinking a million miles ahead, but I get it. And I empathize. And I iterate.

 

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Diagnosis : The Chemistry of Affliction

What is your diagnosis? What is one good thing that happened to you this week?

That is how where my story begins – today.

In doing my prototype testing and scenario validation, I have been getting close with a group of folks. The people change week to week but the introductions are always the same, the explanation of what is to come is always the same. That is comforting in a way. A re-enforcement of some stability or normalcy before the next 2 hours of guided sometimes hard to hear, dialogue. I ask questions, and feel really grateful to get honest answers to my questions.

There is a relief that I have observed from people hearing other people’s stories, however mundane. Even if it is just about what the best meal they ate that week comes. There is a sincere connection from individuals who really do not know each other at all outside of the context of that room.

So again, where is my project my “thing” today? Re-capping from last week when I scrapped the concept of the advent calendar, and decided to test out my book of stories and activities that revolve around adherence to a medication program. I made some scenarios, and I showed the book to a few people and got some feedback that “man, that is a lot of words, and a lot of writing”. Which got me thinking yeah… the people that I have been interviewing and working with for the past 3 weeks who may not be able to get out of bed for a week, and who haven’t even been able to have a job for years might not be into.

When you are in a state of being down, from my personal experience even, I don’t want to do anything. I want to watch TV, I will listen to Radiolab for hours but I can’t read, I don’t want to read. I may want to write but I actually asked the question in my last session how the group felt about “homework” and WOW the reaction was f-no I’m not doing homework.

So that a little bit blew my “fun activities” along with stories as therapy for people with mental illness in west Texas needed to evolve.

How do you get the warmth of the sharing stories with another human in a totally individually packaged analogue package.

Pat, a professor here at AC4D threw out the idea of those talking greeting cards and EUREAKA! I can do this! I can bring the technology to the patient. Rather than relying on the assumption that someone possibly in the middle of nowhere has high-speed wi-fi or even cell phone connection, or even a TV. I can use these little devices to bring a persons story into their home.

So I rush out to destroy some Hallmark “tell me a story” books and recordable photo frames and greeting cards and began figuring out how they worked. The book is quite clever, it works by a series of light sensitive triggers that when exposed will playback a pre-recorded story. A different sentence by turning the page and exposing a new sensor to light by a hold in the side of the page.

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The card and the photo frame works by pressing a button to record, and then another button to play.

This week is a week of discovery. I want to introduce to isolated individuals the same feeling of being in a space with others like them. To use these technologies to connect perhaps someone alone in west Texas the opportunity to hear the stories of others from their mouths, with their inflections, stutters, hesitations and emotion to connect them through voice, with a little widget that cost probably 2 bucks to build.

This week is a week of definition of purpose, of order and specificity of content, iterating the medication regimen in the narrative, and finding that carrot that keeps the patient going. That keeps them excited about following through to the end. The book is still my book, just being spoken to the patient rather than the patient having to read the story themselves.

Activities for the week:

  1. New scenarios with this technology integration.
  2. Test scenarios.
  3. Develop a succinct description of my service.
  4. Plan out content in order or appearance.
  5. Play with technology.
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User testing and observation

After creating my “Thing” which I describing now as a journey kit for individuals diagnosed with a mental illness focussing particularly on the various ranges of depression, to bipolar, and anxiety disorders.

My first round of user testing was incredibly enlightening and educational. My assumptions that something playful and interactive proved to be a bit too foreign and confusing to my users. No one came out and directly said that, but by reading facial expressions and their interactions with the kit, I could tell that the whimsey surrounding the idea may have come off as not taking the user seriously.

Before I go any further I will introduce first the journey kit, in a very rough prototype that I tested with. Then the series of questions I asked, what I learned, and how I am currently moving forward.

The kit.

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I should say first that as I passed around the kit, I also passed around a potential user scenario in that described what it might be like if your Dr. gave you this thing rather than a bottle of pills. This scenario was accompanied by a one frame image of a woman being handed this box:

IMG_4281With this scenario:

“Jane has just been diagnosed by her psychiatrist as having major depressive disorder. She has been feeling overwhelmed yet hopeless for a while now, so the psychiatrist has suggested that she try out some medication as well as her therapy immediately.

Jane is pretty anxious about taking medication. She has heard a lot of horror stories of side effects, or the zombie effect, but at this point she is really just looking for some relief so she is willing to try anything.

Jane goes to the counter of the psychiatrist office to check out and is surprised when instead of the dr. giving her a sample pack or a bottle of pills she is handed a box.

All that the box says on the top is “Hello. I am here to help”, she is intrigued as to what could possibly be inside. But also confused, “Is this medicine?” she thinks.

The dr. explains that this is a starter kit for her. That having a diagnosis of depression is not the end of the world, getting to a place of self-acceptance is a journey and she would like her to give this kit a try. If the medication and kit process is working for her she would like to keep her on the program, and validates that she is not alone. She is here to help.

She explains that inside she will be guided through the process of taking her first week of medication with this kit. Inside it has day-by-day pull out pill packs, like and advent calendar, clearly labeled “Day1, Day2 etc.). There is her phone number inside the inside cover of the box if she is experiencing any side effects or just needs to talk her number is always there, and on the 4th day she would like her to use the included pre-posted notecard to answer 3 simple questions about how she is doing and mail it back to her so she can keep in touch when they are not face to face in a therapy session.

She also explains that inside there is also a book called “My Story” that has stories of people just like her she can read, and blank pages where she encourages her to write down her story, and to record her thoughts or feelings each day in the “My Story”.

She describes how to take the medication and tells her that the instructions and info about the medication is on the bottom of the box if she ever needs it.

Jane thinks to herself, “my this is different. I hope I can keep up with it all this”, but is uplifted a bit that she is not just being sent home alone with a bottle of pills. ”


This activity was followed up by a short questionnaire regarding the accuracy of the scene, if there was anything that would make the concept more relevant, or more simple, if there was anything missing, and what might you do to improve up it if you could do anything.

The answers were group based, and was a very enlightening discussion.

One woman – age 54 – described the scenario as being seemingly accurate, but definitely hopeful that the Dr. would guide her through the process of using this “thing” because there really was not much direction in the prototype. Rather intentionally actually, a choice made by myself to try to be very clear yet still have a sense of discovery.

Another man – age 47 – thought it was an “interesting” idea, that the postcard was nice, but really the action of taking each pill out of the box, ripping it off of the card and taking it with you was a bit unrealistic and tedious.

My sessions are so far being held in a medical facility where you are not even allowed to bring in your phone, but one man was nice enough to go out to a cafeteria and fill out his scenario there.

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So with what I observed, listened too, and got in hopefully honest writing was that I need more focused content.

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What I came out of my session was this:
People WANT to tell their story. Affirmations are nice, but the content needs to be packaged more familiar, and the actual content needs to better encourage a few key items.

  • The idea that they are not alone.
  • That they are not weird.
  • That other people share their same story.
  • That the idea of being “normal” is such a stretch perhaps it is more of an acceptance that not being normal is really ok.
  • People rely on their medications, and switch meds a lot until they find the one that works for them.

GOING FORWARD:
The box is staying. The innards are changing a bit, but really just becoming more robust around the narrative listed above. I am now moving forward with the “notebook” kit rather than the advent calendar approach, which I believe will gain me more access to be able to provide guided content, as well as it being a much more familiar and portable solution for people who may need to have their medications with them on the go. I am now focussing on a 2 week solution rather than a one week solution.

The week is moving fast, I just got my second round of just feedback, no scenarios, from a few new people that I will share next time, and hopefully have more people to comment on the actual included narrative of the item, as well as the construction – next week.

 

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Mental Healthcare: Creation Continued.

This week was a week of reflection. It was time now to take all of the information that had been gathered. Print out all of the photographed whiteboard diagrams and scenarios, and do another round of synthesis on these new artifacts.

I had to take a bit of a step back from my initial design plans and start to really focus on the narrative around the product, which will inherently determine the way the product is designed.

Just to re-cap for a moment. I am working on developing what I am calling a “Journey to Recovery”. I have yet to even begin to think of a catchy 2.0 name and am very cautions really when it comes to putting a label on my service product because of the nature of the content.

My problem opportunity is this; I have backed up research and data that suggest that a combination of both therapy and medication are the best tools for helping an individual suffering from a mental condition.

That statistically 30% of individuals prescribed medication for such things as depression or bi-polar disorder never refill their first month. I was informed from an individual source that their particular center experienced only a 1% success rate or people making it through recovery and into self-sustainability.

Because I am focusing on areas where there may not be access to therapy or possibly even a support system for miles and miles, I must attempt, before even thinking of packaging design, to put myself into the shoes of my potential user. Where they come from. What they may be familiar with, and unfamiliar with as well. How to be cautiously empathetic without at all seeming contrived or like an “out sider looking in”.   

I took this week to really stop and think about what it would be like to receive a package of some sort, in the mail, that was intended to both inform, guide, provide medication instruction and expectations, provide support, and connect me to the outside world.

What do I see when I open my mailbox, visually? What does it feel like to receive a package in the mail? What is physically printed on the outside?

What indicators are there that tell me how to open the package? Am I confused? Do I say to myself, how do you work this thing?

When I open it what am I encountered with? Am I intrigued, cautious, welcomed, or encouraged? Am I relieved?

At what point am I presented with the concept and actual physical visual of the medication, and how might that feel? Do I feel anxious, or skeptical? Is there anything that accompanies the idea of being medicated long term that makes me feel less… broken?

How do I get the medication out of the package? Do I have to work for it? It is easy? Do I have to read something or interact with the package first before I can access it? Are the instructions clear? Day by day, hour by hour if necessary.

Lastly, when am I presented with opportunities to reach out to others, to mail back a letter, or call a number? And do I get a reply back? What does that feel like?

I am currently in the process of sketching and iterating upon those sketches with more sketches as well as working on researching comparative analysis on not to name names, but some pretty horrible products out there in the pharmaceutical land that actually gives me encouragement that I might, possibly be able to make some positive effect on someone. Someday.

Below are the questions posed above, in sketch form, mapped out as a step by step experience of what it might be like to interact with this thing.

 

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Now is an iteration 1 of an advent calendar style box that carries 6 weeks of medication, that encourages playful interaction, encouraging and identifying stories from people in the same position, with an intervention mail in card placed after a few days that the patient interacts with (fills out their story, scratches off how they are feeling, possibly suggests that they reach out to the center writing on this card with something they feel they need, such as more support). Each advent type small box holds 1. a card that can be taken with the patient, put in their pocket etc. 2. Encouraging narrative quote pertaining to the day the patient is on printed on the inside of the box opening, and 3. the actual medication packaged in a way that is easy to access for someone who may be elderly or lacking fine motor skills.

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The the process starts over with the next day.

Iterations 2 and 3 follow the same guidelines. One being a booklet shown here below, and another still in progress more of a travel kit.

The front of the booklet will follow along the same guidelines as the advent calendar idea. With familiar imagery, possibly a landscape, brand name, and indicator to open the package. My visual inspiration is from this package which I find universally soothing and very in touch with nature or a rural setting in a non condescending way.

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The booklet goes as follows:
Here are both the front of the booklet as well as how the basic structure is to be laid out. If it is not super clear, the booklet will contain 14 pills, 2 weeks of medication, in a semicircle pattern. With die-cut pages revealing the pill of the day along with varying narratives, resources, and stories.

- Basic structure:

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1st page welcome message / what to expect / Congratulations on taking the first steps to recovery:

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2nd page, clear messaging on the day, a narrative of someone in a similar situation, encouraging imagery and affirmation and a die-cut of the medication that is a blister pack you push through the back to access.

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3rd page similar to the 2nd, but with varying narrative as to remain fresh and interesting, the patient can see their progress by the 1st day of medications die-cut still there but now filled with a bright color:

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Intervention page: A tear out foldable pre-posted card that inquires about the patients status, wants and needs. Suggests ways to reach out for help, and resources available. Encouraging to stick with the program, that it will get better, and to notify their therapist if they are experiencing any ill effects at all.

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I have purchased the supplies to begin building more formal prototypes to test this week, and am currently working on refining the initial narrative that surrounds the recovery journey experience.

 

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