IDSE201 Designing Systems


About this course

This class focuses on the tools and methodologies used to design complex systems. Students will learn methods to evaluate, analyze, and make tangible representations of the physical, digital, cultural components and processes that work together to deliver value for a business and its customers. During this class, students will deconstruct and illustrate the primary user-facing components of the Nespresso coffee maker ecosystem. Students will build a holistic representation of today’s system through the creation of tangible artifacts (vignettes, concept models, workflow models, storyboards, etc..) that are critiqued and iterated upon in each class. After documenting the current Nespresso eco-system (Machine, Pod, Store & Digital club / subscription service), students will then be asked to think through and illustrate the impact to the system when a fictitious executive proposes radical changes as a means to retaining market share.

Outcomes and competencies

The following outcome statements articulate the competencies, abilities, and skills a student will have as a result of completing this class. Students will...

  • Identify the visible and hidden parts of a system
  • Create visual artifacts that act as tangible representations of a system
  • Illustrate the operation of a system and/or the use its components over time
  • Select the appropriate level of detail (semantic zoom) for communicating how something works
  • Tell a story of how a system works to a non-designer or domain expert
  • Tell a story of how seemingly small changes can have a ripple effect across a series of processes and touchpoints

Schedule

Day

In Class

Tue 10/23

Introduction to Systems

Course Outline

Assignment 1 Introduction

Thurs 10/25

Critique

Lecture: In-use vignettes/Workflows

Tue 10/30

Assignment 1 Due: Coffee Machine Vignettes

Concept Models

Assignment 2 introduction

Thurs 11/1

Critique

Sketching Diagrams

Tue 11/6

Critique

Work session

Thurs 11/8

Assignment 2 Due: Coffee Pod

Workflow Models

Assignment 3 introduction

Tue 11/13

Critique

Sketching Scenes

Thurs 11/15

Critique

Work session

Tue 11/20

Assignment 3 Due: Nespresso Store

Concept Models of digital systems

Assignment 4 introduction

Thurs 11/22

No class - Thanksgiving

Tue 11/27

Critique

Customer Journey Maps

Thurs 11/29

Assignment 4 Due: Nespresso Club

Concept Models of digital systems

Assignment 5 introduction

Tue 12/4

Critique

Digitalizing Artifacts

Thurs 12/6

Critique

Draft Presentation

Tue 12/11

Critique

Work session

Thurs 12/13

Assignment 5 Due: Executive Decisions Refactor