Innovation and Public Policy - 10 Day Executive Training Certificate

Offered from July 8th - July 19th, 2013

About This Course

Creative methods of design have been used successfully in business to drive innovation and disrupt tired and commoditized industries. The same methods and processes can be applied in public policy, non-profits, and NGOs, to drive social impact and consider difficult social problems in new ways. This program is ideal for policy makers and directors engaged in social problems.

This course costs $10,000. The coures fee includes all educational materials, as well as coffee and catered lunch each day.

Skills and Methods Covered

Ethnographic Research
Making Sense of Impact-Work
Theory of Change
Divergent Thinking
Service Blueprints

Course Schedule

The following describes the high level course schedule and overview.

	Monday	Tuesday	Wednesday	Thursday	Friday
Week 1	Theory of Change, or how to understand desired social objectives and structure relevant programming around these objectives	Ethnography and Contextual Inquiry, skills for building empathy with a target audience through in-context research	Participatory Design, skills for collaboratively building new services with stakeholders, clients, and users	Initial Synthesis, or ways to make sense of gathered data through externalization, organization, and hierarchy development	Synthesis & Insight Extraction, showing how to move from raw synthesis to meaningful statements of truth about a target population Week 1, Reflection
Week 2	Affinity Diagramming, a method for making sense of chaotic organizational requirements and needs 2×2, a method for reducing complexity and balancing tradeoffs	Initial Service Blueprinting Scaffolding, or creating the end to end structure in which desired impact occurs	Service Blueprinting Content, defining the specific human, technology, and organizational touchpoints driving towards the theory of change	Service Blueprinting Revision, creating visually articulate artifacts that support the larger social mission and vision	Presentation, or how to engage stakeholders with a form of progressive disclosure through narrative Week 2, Reflection

Monday

Tuesday

Wednesday

Thursday

Friday

Week 1

Theory of Change, or how to understand desired social objectives and structure relevant programming around these objectives

Ethnography and Contextual Inquiry, skills for building empathy with a target audience through in-context research

Participatory Design, skills for collaboratively building new services with stakeholders, clients, and users

Initial Synthesis, or ways to make sense of gathered data through externalization, organization, and hierarchy development

Synthesis & Insight Extraction, showing how to move from raw synthesis to meaningful statements of truth about a target population

Week 1, Reflection

Week 2

Affinity Diagramming, a method for making sense of chaotic organizational requirements and needs

2×2, a method for reducing complexity and balancing tradeoffs

Initial Service Blueprinting Scaffolding, or creating the end to end structure in which desired impact occurs

Service Blueprinting Content, defining the specific human, technology, and organizational touchpoints driving towards the theory of change

Service Blueprinting Revision, creating visually articulate artifacts that support the larger social mission and vision

Presentation, or how to engage stakeholders with a form of progressive disclosure through narrative

Week 2, Reflection

Class meets each day from 9am - 5pm.

Enroll

Click here to enroll in this 10 day program.