garrett.bonfanti@ac4d.com

Student

Garrett Bonfanti

Garrett Bonfanti is a motivated young man standing at the precipice of his adult life. He began his early career working sales for a large LLC, and progressed to managing a team of on-site technicians. During this time, he was in school studying Philosophy and Literature at Slippery Rock University. During his senior year, he studied the interactions between people and others in the world, as well as the types of relationships people create with other people, objects, and complex ideas. After graduating, he stagnated, working in tech support for a few years, but never losing his passion for problem solving.

This passion was developed early on, taking his toys apart when they stopped working, or—more often than not—taking them apart and then they stopped working. He always worked to understand what had gone wrong, and looked for ways to fix them. Intricacies and nuances of technology and its physical parts were always intriguing, and working with these devices later in life only solidified this interest. He’s always loved talking to people, getting to know their life details, how they work, and always wanting to understand their motivations and volitions.

When at leisure, Garrett enjoys kayaking and hiking at the local PA parks, and spending time with his dogs. He is an avid gamer (though admittedly not very good), spends time working on his car, and reading fantasy novels in a hammock.

Recent blog posts

AT&T Redesign Features and Functionality

This is the final installment of the AT&T application redesign saga. From the last post here(prior post showing development estimate details), the design has been flattened to reflect a monochromatic color scheme, and has also gone through a bit of redesign. The full set of screens can be found here(full set of screens), this file is a…

Development and Delivery Roadmap

Since the last post made, the project has moved from need to be thin slicing into a tangible release timeframe. In working with the flows and figuring out what pieces are the most necessary, a timeline of events and schedule for the two developer team has been created. When thin slicing, it was understood the…

The Development Dash

Moving through the development process has been both challenging and incredibly interesting. Application system support was my job for quite some time, and seeing and working with people who create these systems for the first time is a valuable experience. While working on this application design from the last iteration, I kept in mind the…

Evaluation and Redesign

Last quarter in our Ideation class, we created wireframes for a redesign of the myAT&T account management application. Moving in the the third quarter, for our first evaluation project, additional think aloud user testing on our wireframes was performed, along with both a heuristic analysis, and a cognitive walkthrough. The full set of screens the…

Final Thoughts On Service Design

The past eight weeks have flown by, and as our work for service design comes to an end Conner and I have been looking back over the course to reflect on what we did well, and where we missed opportunities. Although we didn’t test our prototypes yet due to missed opportunities on our part, we…

Flows, Fidelity, and Testing

Over the past quarter, we have been working to redesign the overall experience of the AT&T account management application. When we started, we gathered the pain points of the application by asking uses to express what they would like to do with the app, and what they were unable to do. This was done with…

Week 7 : Reflection

Looking back over this quarter, if I had it to do over, there would certainly be some major changes in process flow and starting things earlier than I had thought necessary. It was naive to think our insights would be easily won. This point however, does not make the work any less powerful or rewarding.…

Week 6: Understanding

Moving through our research project has been an interesting experience. From speaking with our participants, to the focus shift we’ve had in the past weeks of synthesis, everything seems to be fitting into place. Our shift came when we unknowingly moved from the topic of understanding affordable housing in Austin and the barriers to getting…

Early Insights into Affordable Housing

After wrapping up research at the beginning of this week and diving into the data, we have reached a few preliminary insights. Let’s backtrack a bit though. We had spoken with people at the top and bottom of the space, but were missing a middle ground. With interviews spanning the case worker, housing designer and…

Week 4: Shattered Perceptions

Being behind in research helped to frame this week for me. There was a lot of catch up to do, and I think we did it successfully. There were also many opportunities for me to feel closer to people I don’t know more than any other time since I’ve moved to Austin. Speaking to individuals…

We Are Blood: Insights and Understanding

Without blood donors, 4.5 Million people in America alone would die each year. Every day, 32,000 pints of blood are used to help people live. We Are Blood works every day to ensure Central Texas has enough blood product to cover the needs of all of its residents. We chose to work with We Are…

Week 3: Hope

As we’re rounding out the third week of research and project work, I’ve completed a lot of transcription; and I have found it more enjoyable than I did before. I’m not saying that typing word for word what someone says is enjoyable, but the overall result of transcription is quite worth the time. Kelsey and…

Design Brief: We Are Blood

A customer journey map is an interesting tool, and in the previous post about concept modelling, I found the true value in laying out the complexity of a system in an easily digestible format to better understand the interacting pieces. Our journey map for We Are Blood gets a little bit convoluted, but is a…

Affordable Housing and Austin

Affordable housing is a necessary piece of social development as our society and world continue to expand. With our level of growth, there need to be pieces of real estate set aside for lower income residents. Kelsey and I decided to research affordable housing in Austin, and the sustainability of the systems they have in…

Concept Mapping – A Journey Through Abstraction

Concept modelling is pretty foreign to me; while I understand the benefit from making concept models and creating a visual representation of a complex and abstract system, the concept model has so many facets and nuances based on the amount of information to include, it can get messy very quickly.   My first iteration of…

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