jeff.patton@ac4d.com

Alumni

Jeff Patton

/* As a lover of ideas, Jeff Patton earned a degree in Philosophy from Texas A&M University where he also directed the University’s improvisational comedy group. After a brief stint in law school, he moved to Chicago to study improvisation at the iO Comedy Theater where many of his comedy heroes (Stephen Colbert, Mike Myers, Chris Farley, Tina Fey) got their start. He performed regularly at theaters across Chicago and eventually co-wrote and directed a sketch review at the famed Second City Conservatory.

An interest in sustainable practices lead Jeff to leave Chicago and move to Washington State where he spent time working on a small homestead farm nestled in the Olympic Mountains. Moving from one of the largest cities in the US to a small farming community provided Jeff with a deeper connection to the varied fabric that makes up this country.

Jeff comes to AC4D excited to put his perspective, varied interests and creative talents to work in a field he believes will play an integral role in society’s future. */

 

Recent blog posts

Towards Sustainable Well-Being

In his article, The Sharing Economy is a Lie, Richard Eskow criticizes Uber for being no better than an unregulated Taxi Company, and that the sentiment evoked by the “sharing” economy, which Uber claims to champion, is proven false by their focus on profit to the exclusion of protecting their riders or adequately compensating their drivers.…

User Centered Design & the Imaginability of Future States

This week we read four essays surrounding the future of technology.  We read “Making by Making Strange: Defamiliarization and the Design of Domestic Technologies” by Genevieve Bell, “Design Fiction” by Bruce Sterling, “People are people, but technology is not technology” by Gary Marsden, and “Accelerating Intelligence” by Ray Kurzweil. Today I’m focusing on how each author perceives…

Can a Solution Retain its Effectiveness when Scaled?

This week in our Theory of Interaction Design and Social Entrepreneurship class we looked at three different readings.  One by AC4D founder Jon Kolko called “Our Misguided Focus on Brand,” another by Michael Hobbes called “Stop Trying to Save the World” and the last reading by Aneel Karnani called “Fortune at the Bottom of the…

Summit (formerly known as TippingPoint): Iteration and Preparation

We are entering the final week of Quarter 3 and time sure is flying by!  In less than a week we will be presenting the latest incarnation of our design idea — Summit (formerly known as TippingPoint) — which we are currently in the early stages of prototyping and user testing. In case you are just now following…

TippingPoint: Doughnuts & Beers | Smoke & Mirrors

We finished last week by testing low-fidelity wires with one group of strangers to elicit feedback on our overall idea, as well as to understand emotional responses to different scenarios and tones.  We learned a lot from that test and we wanted to continue to test these screens with a few more individuals to gain even more perspective. 2 of the screens we tested Beer &…

CapMetro App Revamp: "Final" Iteration + User testing

Over the last 8 weeks in our Rapid Ideation and Problem Solving class we have been working on a redesign of Austin’s public transportation app which can be found in Apple & Android App stores under the name “CapMetro.”  Each week we have created a new iteration of the application, performed user testing using paper…

CapMetro App Revamp: Iteration 6 + User Testing

Each week in our Rapid Ideation and Problem Solving class we have presented a new iteration of Austin’s public transportation app and today marks the presentation of our 6th iteration.   Over the last three weeks we have been incorporating the Think Aloud Protocol as a way to learn directly from users what they’re thinking as they…

CapMetro App Revamp: Iteration 5 + User Testing

This week in our Rapid Ideation and Problem Solving class we are presenting the fifth iteration of our redesigned mobile application for Austin’s public transportation provider, CapMetro.  Each week we run a formal critique in class to gain feedback from from fellow students, faculty and visiting lecturers, and use the information we gather from these critiques to iterate on…

Service Blueprints & Innovation

This week in our Service Design course, we are reading an article entitled “Service Blueprinting: A Practical Technique for Service Innovation” written by Mary Jo Bitner the Chair of Service Marketing at the W.P Carey Business School at Arizona State University.  The article functions both to teach the basics of Service Blueprinting, which we will discuss…

CapMetro App Revamp: Iteration 4 + User Testing

The Rapid Ideation and Problem Solving class here at AC4D has us redesigning the mobile application for Austin’s public transportation provider: CapMetro.  We have been presenting a new iteration of the application each week, and this week marks our fourth iteration.  The past two weeks we’ve also incorporated user testing as a way to see our…

CapMetro App Revamp: Iteration 3

This week in our rapid ideation and creative problem solving class we are continuing to iterate on the CapMetro Application — Austin’s public transportation schedule/trip-planning/ticket-buying app.  This time around we are digitizing the wire frames and user testing our screens.  My screens can be seen below (click for more detail): They are based on the Concept Map that can be…

Servicescapes & Emotional Responses

The two latest readings for our service design class are both foundational readings on the topic of service design.  The first reading is called “Breaking Free from Product Marketing” by G. Lynn Shostack published in 1977.  The second reading is from Mary Jo Bitner entitled “Servicescapes:  The Impact of Physical Surroundings on Customers and Employees”…

Interaction Design or IxD?

This week’s reading for our Service Design class comes to us from Stefan Holmlid and is entitled “Interaction Design and Service Design: Expanding a Comparison of Design Disciplines.”  In this paper Holmlid seeks to find commonalities and differences between interaction design and service design in order to “create supportive structures” between the two.  To do…

CapMetro App Revamp: Iteration 2

Last week I did a first iteration on the CapMetro Application and my focus was on mapping the current system and then cleaning up any obvious breakdowns or redundancies.  After the initial clean-up, what was left was a slightly better version of the current app… but it still remained a clunky, underwhelmingly designed tool.  After our class critique (and a helpful comment…

Perspectives on Debt among 18 – 26 year olds: Who influences? Who supports?

Lauren Segapeli, Samara Watkiss and myself will be spending the next 7 weeks researching the intersection of personal relationships and debt in the lives of young adults. Our interest in this topic arose from the importance of community in micro-lending in other cultures and curiosity why such community-centric financial support isn’t leveraged in the United…

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